Privacy Policy

Last Updated: August 2026

At VEEL, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

• Full Name

• Phone Number

• Email Address (if provided)

• Shipping Address

• Billing Information (for bank transfers)

• Order Details

• Any information you voluntarily provide through our contact forms or customer support.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Confirm and manage Cash on Delivery (COD) orders.

• Respond to customer inquiries.

• Provide order updates and tracking information.

• Improve our products, website, and customer service.

• Prevent fraud and ensure secure transactions.

3. Payment Information

For Cash on Delivery (COD) orders, no online payment information is collected.

For Bank Transfer orders, we only use your payment details to verify your payment. We do not store your banking passwords or sensitive financial information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with:

• Courier companies for order delivery.

• Banking institutions for payment verification (when applicable).

• Government authorities if required by law.

5. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable security practices, no method of internet transmission or electronic storage is completely secure.

6. Cookies

Our website may use cookies to:

• Improve website functionality.

• Remember your preferences.

• Analyze website traffic and performance.

• Enhance your shopping experience.

You can disable cookies through your browser settings if you prefer.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information where legally permitted.

• Contact us regarding any privacy concerns.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our Contact Us page, email, or WhatsApp. Our team will be happy to assist you.