Refund & Return Policy

At VEEL, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused, undamaged, and in its original condition.

• All original packaging, tags, and accessories must be included.

• Proof of purchase or order confirmation is required.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved:

• Bank Transfer orders: Refunds will be processed to your bank account within 3–5 business days.

• Cash on Delivery (COD) orders: Refunds will be issued via bank transfer after your bank details have been provided.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the item. If approved, we'll provide a replacement or full refund at no additional cost.

Return Shipping

• If the return is due to our mistake (wrong, defective, or damaged product), VEEL will cover the return shipping cost.

• If the return is for any other reason (such as a change of mind), the customer is responsible for the return shipping charges.

Non-Returnable Items

Returns and refunds are not available for:

• Products damaged due to misuse, accidents, or improper handling.

• Items showing signs of wear or use.

• Products returned without original packaging or accessories.

• Return requests made after the 7-day return period.

Need Help?

If you have any questions regarding returns or refunds, our customer support team is always happy to assist you. Contact us through our Contact Us page, email, or WhatsApp, and we'll respond as quickly as possible.